Order Cancellation

You may cancel your order in full or partial

To place cancel request fill the form in Contact Us page with your Order number within ___ hrs as we ship your orders immediately.

Refund if any will be through gift coupon code only.

Order Returns

Raise a return/replacement request within __ days from the date of delivery. In case of damaged/missing product, raise a return/replacement within ___ hours from the date of delivery.

We will take ___ working days to review your return request.

When you return your product, please indicate the reason for your return in a short note. Send the products along with the invoice and the note with your order number into a secure package. Affix our address (as seen in invoice and packaging) and send it through a reliable courier and email us the consignment details.
After the product is received, www.butterflyindia.com will verify it against the claim and initiate the replacement or refund coupon accordingly.

Under what conditions can I return/ replace my product?

Wrong product delivered
Incomplete order – missing products
In case product is received physically damaged during shipment, click a picture and email to info@butterflyindia.com for assessment within ___ hours of receiving the shipment.

Under what conditions return/ replacement request will not be accepted?

Opened/used/altered products
Original packaging (mono cartons, labels, etc.) missing
The return/replacement request is generated after ___ days from the date of delivery
The damaged/missing product is reported after ___ hours from the date of delivery.