FAQ's
Butterflyindia.com account
- Butterfly Account is a free integrated membership service that enables you to search & buy Butterfly service on smartphones, tablets, laptops & PCs through www.butterflyindia.com.
- If you have Butterfly Account, you can enjoy :
i. Exclusive offers and perks
ii. Easy order tracking and product registration
iii. World-class customer support
- You can make a purchase as a Guest without creating www.butterflyindia.com account. If you opt for this, it’s important that you have a valid email address and mobile number as you will be asked to enter it during the checkout process. These details will be used to send you details about your purchase, such as your order confirmation (which contains your order number and if applicable, tracking number) and updates on the progress of your order, such as shipping and delivery notification.
- Yes. You can go to my account section after you login & edit your profile information. However, you would have to re-verify your details like email & phone number whichever is edited.
Order placement & payment
- To place your order, follow these steps :
Browse through our wide range of products until you find the product you like. - Once you have chosen your desired product, click the ‘Add to Cart’ button.
- After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
- From there, you can either login to your existing www.butterflyindia.com account or simply continue as a ‘New User’ and create one.
- Once you are done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
- Once you successfully place your order the screen will display the message ‘Your order has been placed successfully’. You will also receive a confirmation email & SMS/WhatsApp with details of your order and your order ID.
- You’ll receive another email & SMS/ WhatsApp once your order is shipped out.
- To find out when your order is arriving, log in to your account & Click on the Menu bar on your left-hand side of the screen.
- Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
- In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines through an email or SMS/WhatsApp.
- If there are any other issues/ delays that come up, write to us at support@butterflyindia.com
- If the COD option is not showing, it is because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, Net Banking or UPI. Alternately you can get the products delivered to an alternate address (where COD is available).
- If you have products in your cart & not completed the purchase process, then you add or delete products from your cart.
- Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.
- Tap on “My Orders” section under the main menu of your App/Website and then select the order you want to cancel. If you are facing an issue, please email us at support@butterflyindia.com and we will sort it for you.
In case there is a failure in payment, please retry and keep the following things in mind:
- Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
- If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at support@butterflyindia.com.
Shipping & Tracking
- Sorry, that is not possible as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order.
- There are no cancellation charges.
- You can track your order once it has been dispatched from our warehouse. An email, SMS, and WhatsApp notification will be sent with a link.
- You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.
- For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund to the original payment account (card/ Bank account from which the payment was made).
- No, we do not ship internationally. However, we have distributors of our products across the world (information of worldwide distributors available in <<Link>>).
- You can reach out to them to find the availability of the products in your respective countries.
- Our delivery partners deliver to most of the PIN codes in India. To check delivery to your specific location, check your PIN code for availability on the product page.
- Our delivery partner/executive will reach out to you before they deliver the product. Incase you are not available at the time they would arrive, you can make an alternate person to receive it.
- Incase no one is available at the address, <<check with delivery partner on the arrangement>>
Returns & Refunds
<<Return Policy yet to be framed>>
